Refund Policy

Last Updated: 15/07/2026

This Refund Policy applies to all payments made for programs, internships, training, courses, services, or other offerings under ELEVATE Skill Development, an initiative of NPUI Media Network LLP.

By registering for any program or making a payment, the user agrees to the terms mentioned in this Refund Policy.

1. General Policy

All payments made towards ELEVATE programs are considered final once registration, onboarding, account activation, offer letter generation, access to tasks, or program-related services have been initiated.

Refunds will be considered only under the conditions mentioned in this policy.

2. Refund Eligibility

A refund may be considered only if:

• The payment was made twice for the same program by mistake.
• The amount was deducted but registration was not completed due to a technical error.
• ELEVATE is unable to provide access to the registered program due to an internal issue.
• The user requests cancellation before the offer letter, account activation, task access, or program onboarding is processed.

3. Non-Refundable Cases

Refunds will not be provided in the following cases:

• The student changes their mind after registration.
• The student does not complete the internship or assigned tasks.
• The student fails to submit work within the given timeline.
• The student provides incorrect or false information during registration.
• The offer letter, login access, task access, or internship materials have already been issued.
• The certificate or completion document is not issued due to non-completion of requirements.
• The user is removed from the program due to misconduct, misuse, fake submissions, or violation of guidelines.

4. Duplicate or Failed Payment

If a duplicate payment or failed transaction occurs, the user must contact the ELEVATE support team with payment proof, transaction ID, registered name, email, and phone number.

After verification, eligible refunds will be processed to the original payment method.

5. Refund Processing Time

Approved refunds may take 7–14 working days to process, depending on the payment gateway, bank, or service provider.

ELEVATE Skill Development / NPUI Media Network LLP will not be responsible for delays caused by banks, payment gateways, or third-party service providers.

6. Cancellation by ELEVATE

If any program is cancelled by ELEVATE before it starts, eligible users may receive a refund or may be offered an alternative program, depending on the situation.

7. How to Request a Refund

To request a refund, users must contact us at:

Email: interns@elevateskills.in
Subject: Refund Request – <Registered Name>

The request must include:

• Registered name
• Email address
• Phone number
• Program name
• Payment amount
• Transaction ID/payment proof
• Reason for refund request

Refund requests without proper payment proof may not be processed.

8. Final Decision

All refund requests will be reviewed by the ELEVATE team. Approval or rejection of a refund request will depend on the eligibility conditions mentioned in this policy.

The decision of NPUI Media Network LLP regarding refund requests will be final.

9. Contact

For refund-related queries, contact:

ELEVATE Skill Development
An initiative of NPUI Media Network LLP
Email: interns@elevateskills.in
Website: https://elevateskills.in